High Lockout
Safety Thermostat Neon on Potterton Performa 24 Eco HE

Your boiler has switched itself off because it has detected that it is getting too hot inside.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Shut down the boiler in the event of the system, the boiler or the flue overheating.

What causes this fault?

This fault occurs when the water inside the boiler reaches an unsafe temperature, triggering a safety switch to prevent damage. The most common reasons are a pump failure that stops water from moving or a blockage in the pipework that restricts flow. In some cases, the safety sensor itself may have become faulty and is reporting a high temperature incorrectly.

This issue often appears when the heating is first turned on after summer, as the internal pump can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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