High Lockout
28 on Potterton Performa 24

Your boiler has detected that the part responsible for measuring the temperature of your heating water is no longer working correctly, causing the system to stop as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault on Central Heating Sensor

What causes this fault?

This fault occurs when the sensor responsible for monitoring the temperature of the water in your radiators develops an electrical defect or fails completely. This is usually caused by the internal components of the sensor wearing out over time or experiencing corrosion due to a small leak at the connection point.

This fault often comes to light in autumn or winter when the heating is turned on for the first time after summer, as the sensor is finally put under constant thermal stress.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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