Low
Burner On on Potterton Performa 24

Your boiler is working normally and the burner is currently lit to provide heating or hot water.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

Green neon illuminated - Burner is operating

From this model's manual
Verified against the Potterton Performa 24 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This is not a fault, but rather a status indicator showing that the gas burner is physically firing. It occurs whenever there is a demand for heat, such as when you turn up your thermostat or open a hot water tap. The green light confirms that the boiler's internal sequence has successfully ignited the gas to begin heating the water in the system.

DIY fix possible

This fault may be fixable without an engineer. Check your manual first.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like Burner On: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related guides you might find useful