High
No neon illuminated on Potterton Performa 24

Your boiler has no power and the control panel lights are completely switched off.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Go to section ‘A’: Check 230V at main terminals L and N, main terminal fuse, and selector terminals.

From this model's manual
Verified against the Potterton Performa 24 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the electrical supply to the boiler's internal components is interrupted, meaning the control board cannot receive any power. The most common reasons are a blown internal glass fuse caused by a component short-circuiting, a faulty main circuit board, or a failure in the power selector switch. Essentially, the 'brain' of the boiler has lost its electricity and cannot tell the system to start up.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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