High Lockout
26 on Potterton Performa 28i

Your boiler is struggling to circulate water, most likely because the system pressure has dropped too low or the internal pump is stuck.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault on Pump or Low System Pressure

What causes this fault?

This fault occurs when the boiler detects that water isn't moving through the heat exchanger fast enough to safely carry heat away. The most common reason is that the system pressure has dropped too low for the pump to work, or the pump itself has seized after a period of inactivity.

This issue is frequently seen in autumn when the heating is turned on for the first time after summer, as the internal pump can often become stuck during the warmer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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