High
28 on Potterton Performa 28i

Your boiler has detected that the internal sensor responsible for monitoring the temperature of your heating system has developed a fault.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Fault on Central Heating Sensor

From this model's manual
Verified against the Potterton Performa 28i installation & service manual, page 6.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control board loses communication with the temperature sensor or receives an incorrect reading. The most common reason is that the sensor has physically degraded over time or the electrical wire connecting it to the main system has become loose or corroded.

This fault often appears when the heating is first turned on after summer, as the sensor may struggle to respond correctly after a long period of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like 28: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related guides you might find useful