High
26 on Potterton Performa 30 HE

Your boiler has stopped working because it cannot safely vent exhaust gases or the air-circulating fan has failed.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Fault on Fan or Flue

From this model's manual
Verified against the Potterton Performa 30 He installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal safety system detects that the fan isn't spinning at the right speed or the exhaust gases aren't being pushed out of the flue correctly. The most common reason is that the fan motor has worn out or a small internal tube has become blocked with debris, preventing the boiler from starting its ignition sequence safely.

This fault can be more common during periods of high winds, as strong gusts can occasionally create back-pressure in the flue that interferes with the air pressure sensor.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like 26: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related guides you might find useful