High Lockout
neon flashing on Potterton Performa 30 HE

Your boiler has detected that the water temperature has got too hot and has shut itself down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Go to section 'B'

What causes this fault?

This fault occurs when the water inside the heat exchanger reaches a dangerously high temperature, triggering a safety switch to cut the power. It is usually caused by a lack of water flow, often due to a failed internal pump or a blockage in the system preventing the heat from escaping. In some cases, the thermostat itself may have become faulty and is reporting an incorrect temperature reading.

This issue often surfaces during the first cold snap of autumn when the heating is turned on after being idle all summer, which can cause internal parts like the pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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