High Lockout
E160 on Potterton Promax System HE Plus

Your boiler has stopped working because the internal fan, which safely clears exhaust gases, isn't spinning at the correct speed.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fan or Fan Wiring Fault

What causes this fault?

This fault occurs when the boiler's control board detects that the internal fan is either failing to start or is spinning at an incorrect speed. The most common reason is a mechanical failure within the fan motor or a communication breakdown between the electronic control board and the fan's wiring.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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