High Lockout
E28 on Potterton Promax System HE Plus

Your boiler has detected a problem with the sensor that monitors the temperature of the exhaust gases, causing it to stop running for safety.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue NTC Fault

What causes this fault?

This fault occurs when the sensor responsible for monitoring the temperature of the exhaust gases sends an incorrect or missing signal to the boiler's internal computer. The most common reason is that the sensor itself has worn out or developed a short circuit, though loose or damaged wiring between the sensor and the main control board can also trigger the shutdown.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

E20View →E50View →E110View →

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