High
Overheat Limit Thermostat on Potterton Profile 30E

Your boiler has automatically shut itself down because it became too hot, acting as a safety measure to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

The boiler is fitted with a safety thermostat to protect against overheating of the water. Should the boiler fail to light, allow it to cool and press the reset button.

From this model's manual
Verified against the Potterton Profile 30e installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the water inside the heat exchanger reaches a dangerously high temperature, triggering a safety switch to cut the power. The most common reasons are a failed pump that isn't moving water around the system quickly enough or a blockage in the pipework caused by a build-up of sludge. It can also happen if the external controls fail to tell the boiler to turn off once the house is warm.

This issue often surfaces during the first cold spell of autumn when the heating system is turned back on after being idle all summer, which can cause internal parts like the pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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