Potterton Promax HE Fault codes & diagnostics

39 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 15-24 kW 2004-2010 Discontinued
GC Numbers 41-591-6241-591-6341-591-6441-591-6541-591-66

Replaced by: Promax SL

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 36 High 1 Medium 1 Low

All 39 documented codes

Tap any card for details

Flash Flash On

Your boiler has stopped working because it cannot properly move the gases required for combustion to safely leave the system.

High Engineer only £180-350

Parts commonly replaced

  • Fan unit
  • PCB
  • Wiring harness
Flash Off Flash

Your boiler is failing to start because it isn't receiving enough electricity from your home's power supply.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • Wiring harness
  • Fuse spur
Flash Off On

Your boiler has switched itself off because it has detected that its internal temperature has become dangerously high.

High Engineer only £150-350

Parts commonly replaced

  • Pump
  • Heat exchanger
  • NTC thermistor
  • PCB

Related codes

Flash On Flash

Your boiler's electronic control centre is experiencing a critical internal failure and can no longer safely operate the heating or hot water system.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
Flash On On

Your boiler's internal computer has developed a fault and is failing to control the system, meaning the boiler cannot operate safely or reliably.

High Engineer only £250-400

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
On Flash Flash

Your boiler has detected that there is not enough water inside the system to operate safely and has shut down to prevent damage.

High DIY-safe £80-150

What to check first

  1. Check your pressure gauge located on the boiler or near your pipes.
  2. If the reading is below 1 bar, locate your external filling loop (a silver braided hose connecting two pipes).
  3. Open the valves on the filling loop to allow water into the system until the gauge reaches 1.5 bar.
  4. Close the valves tightly and restart the boiler.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

Related codes

On Flash On

Your boiler has stopped working because a sensor that measures water temperature is providing an incorrect reading or has failed, causing the system to shut down for safety.

High Engineer only £120-200

Parts commonly replaced

  • NTC Sensor
  • Wiring harness

Related codes

On Off Flash

Your boiler has detected that the electricity supply wires are connected the wrong way around, which prevents it from operating safely.

High Engineer only £90-160

Parts commonly replaced

  • Fused spur connection
  • Boiler power cable
On On Flash

Your boiler’s internal computer has developed a fault and is failing to send the correct signals to start or maintain your heating and hot water.

High Engineer only £250-400

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
E09

Your boiler has detected an electrical connection issue with the gas control system, preventing it from lighting safely.

High Engineer only £120-£350

Parts commonly replaced

  • Gas Valve
  • Wiring Harness
  • PCB (Main Control Board)
Showing 11–20 of 39
E10

Your boiler has lost communication with the sensor that monitors the temperature outside your home, which may affect how efficiently it heats your radiators.

Low DIY-safe £90-160

What to check first

  1. Locate your boiler's reset button or dial.
  2. Press or turn to 'Reset' and hold for five seconds, then release.
  3. Wait for the boiler to restart to see if the error was a temporary glitch.

Parts commonly replaced

  • Outdoor weather compensation sensor
  • Sensor wiring

Related codes

E15

Your boiler has lost its connection to the gas valve, meaning it cannot safely ignite to provide heating or hot water.

High Engineer only £140-320

Parts commonly replaced

  • Gas Valve Wiring Harness
  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

E20

Your boiler has lost its ability to measure the temperature of the water used for your radiators, causing the system to stop working for safety.

High Engineer only £100-£180

Parts commonly replaced

  • Central Heating (CH) Flow NTC Thermistor
  • Wiring harness

Related codes

E28

Your boiler has detected a problem with the sensor that monitors the temperature of the exhaust gases, causing it to shut down for safety.

High Engineer only £120-£200

Parts commonly replaced

  • Flue thermistor (NTC sensor)
  • Wiring harness
  • Main PCB

Related codes

E40

Your boiler has detected a problem with the sensor that monitors the temperature of the water coming back from your radiators, preventing it from heating correctly.

High Engineer only £90-160

Parts commonly replaced

  • Central heating return thermistor (NTC sensor)
  • Wiring harness connector

Related codes

E50

Your boiler is having trouble measuring the temperature of your hot water, which usually means it won't provide hot water to your taps.

High Engineer only £90-160

Parts commonly replaced

  • DHW NTC Thermistor
  • Sensor wiring harness

Related codes

E53

Your boiler is struggling to breathe because something is blocking the passage of air or exhaust gases through the flue pipe.

High DIY-safe £80-£250

What to check first

  1. Check the external flue pipe terminal outside your home for obvious obstructions like bird nests, leaves, or debris.
  2. During winter, check if the flue outlet is blocked by heavy snow or icicles.
  3. Reset the boiler by turning the selector switch to 'R' for five seconds after removing any external blockage.

Parts commonly replaced

  • Flue turret seal
  • Fan assembly
  • Air pressure switch

Related codes

E55

Your boiler's internal computer has detected that its gas and air settings need recalibrating to ensure it burns fuel efficiently and safely.

High Engineer only £100-250

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)
  • Electrodes

Related codes

E78

Your boiler's internal sensor is struggling to accurately read the water pressure, which prevents the system from operating safely.

High Engineer only £120-190

Parts commonly replaced

  • Water pressure sensor
  • Sensor wiring harness

Related codes

E92

Your boiler has detected an issue while trying to automatically adjust its internal settings for a clean and efficient flame.

High Engineer only £100-280

Parts commonly replaced

  • Electrode
  • Ignition lead
  • Gas valve

Related codes

Showing 21–30 of 39
E109

Your boiler is struggling to move water around the system properly, which is causing it to overheat and shut down for safety.

High DIY-safe £150-£350

What to check first

  1. Check that your boiler pressure gauge is between 1 and 1.5 bar
  2. Ensure all radiator valves and the external isolation valves under the boiler are fully open
  3. Gently bleed your radiators to remove any trapped air pockets

Parts commonly replaced

  • Central heating pump
  • Main heat exchanger (de-scaling)
  • Flow/Return thermistors

Related codes

E110

Your boiler has become too hot and has shut itself down for safety, likely because the water isn't moving through the system correctly.

High DIY-safe £90-250

What to check first

  1. Check that your radiator valves are open to allow water to flow.
  2. Check the boiler pressure gauge and top up to 1.5 bar if it is too low.
  3. Press the Reset button once to see if the system restarts.

Parts commonly replaced

  • Circulation Pump
  • Overheat Thermostat
  • Flow/Return Thermistor

Related codes

E117

Your boiler has shut down because there is too much water pressure in the system, which could lead to leaks if not addressed.

High DIY-safe £0-120

What to check first

  1. Check that the filling loop valves are tightly closed
  2. Turn off the boiler and allow the system to cool
  3. Bleed water from a radiator using a bleed key to reduce pressure
  4. Monitor the pressure gauge until it returns to between 1.0 and 1.5 bar

Parts commonly replaced

  • Filling loop valve
  • Expansion vessel
  • Pressure relief valve

Related codes

E118

Your boiler has stopped working because the water pressure in the central heating system has dropped too low.

High DIY-safe £0-160

What to check first

  1. Locate the filling loop (the silver flexible hose usually found under the boiler).
  2. Open the small black valves slowly until you hear water flowing.
  3. Watch the pressure gauge and close the valves once it reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop valve
  • Expansion vessel
  • Pressure relief valve

Related codes

E125

Your boiler has detected that hot water is not moving around the system properly, causing it to shut down to prevent overheating.

High DIY-safe £180-450

What to check first

  1. Check that the boiler pressure is between 1.0 and 1.5 bar on the pressure gauge
  2. Ensure all radiator valves are fully open
  3. Check if any air is trapped in your radiators and bleed them if necessary
  4. Restart the boiler by turning the selector switch to the 'R' position for five seconds

Parts commonly replaced

  • Circulation pump
  • Diverter valve
  • System filter (cleaning)
  • Main heat exchanger (flushing)

Related codes

E128

Your boiler was working but the flame has unexpectedly gone out, causing the system to stop for safety reasons.

High Engineer only £100-£280

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Gas valve

Related codes

E129

Your boiler has failed to keep its flame lit while trying to automatically adjust its settings for efficient burning.

High Engineer only £100-£250

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Gas valve

Related codes

E130

Your boiler has switched itself off because it has detected that the exhaust gases are becoming too hot, which is a safety feature to prevent damage.

High Engineer only £120-£250

Parts commonly replaced

  • Flue Thermostat (NTC Sensor)
  • Main Heat Exchanger (cleaning or replacement)
  • Burner Insulation Panel

Related codes

E133

Your boiler has failed to light, which means it cannot provide the gas flame needed to heat your water and radiators.

High DIY-safe £100-£350

What to check first

  1. Check that your gas prepayment meter has credit (if applicable).
  2. Ensure other gas appliances, like a hob, are working to confirm gas supply is active.
  3. During freezing weather, check if the external white plastic pipe (condensate pipe) is frozen and thaw it with warm water.
  4. Press the Reset button for five seconds to attempt a restart.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • PCB (Printed Circuit Board)
  • Spark Lead

Related codes

E135

Your boiler's internal computer has encountered a software glitch or a communication failure that is preventing it from starting up safely.

High DIY-safe £250-£450

What to check first

  1. Locate the reset button or turn the selector switch to the reset position
  2. Hold for five seconds and release
  3. Wait two minutes to see if the boiler restarts and the code clears

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring harness

Related codes

Showing 31–39 of 39
E154

Your boiler has detected that water is not circulating correctly through the main heat exchanger, often caused by a blockage or a pump issue.

High Engineer only £150-£350

Parts commonly replaced

  • Circulation pump
  • Main heat exchanger
  • Flow sensor

Related codes

E160

Your boiler has stopped working because the fan that clears out exhaust gases isn't spinning at the correct speed.

High Engineer only £280-450

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E270

Your boiler has detected that there is no water moving through the system while it is trying to heat up, causing it to shut down to prevent overheating.

High DIY-safe £100-£350

What to check first

  1. Check the pressure gauge on the front of the boiler is between 1 and 1.5 bar
  2. Top up the water pressure using the external filling loop if it is too low
  3. Ensure all radiator valves and boiler isolation valves are fully open
  4. Press the reset button for five seconds

Parts commonly replaced

  • Central heating pump
  • Water pressure sensor
  • Main heat exchanger

Related codes

E317

Your boiler has detected an issue with the electrical frequency of your home's power supply, meaning the electricity isn't entering the unit at the correct rate for it to operate.

High Engineer only £100-£350

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Power supply cable

Related codes

E321

Your boiler's temperature sensor for hot water has stopped communicating correctly, which means you may have inconsistent or no hot water at your taps.

Medium Engineer only £90-160

Parts commonly replaced

  • DHW NTC thermistor
  • Wiring harness
E384

Your boiler thinks a flame is burning even though the gas should be turned off, which causes it to shut down for safety.

Emergency Engineer only £120-350

Parts commonly replaced

  • Flame sense electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

E385

Your boiler has stopped working because it isn't receiving enough electrical power from the mains supply or has suffered a sudden power drop.

High Engineer only £120-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • External Surge Protector

Related codes

On Off On

Your boiler has failed to light the flame and has turned itself off for safety reasons.

High Engineer only £120-250

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Gas valve
  • PCB

Related codes

On On On

Your boiler has lost its electrical connection to a key internal component and has automatically shut down to prevent damage.

High Engineer only £120-220

Parts commonly replaced

  • Low voltage wiring harness
  • Printed Circuit Board (PCB)

Related codes