Potterton Promax HE Fault codes & diagnostics

22 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 15-24 kW 2005 onwards Discontinued
GC Numbers 41-591-6241-591-6341-591-6441-591-6541-591-6641-591-8741-591-8841-591-8041-591-7941-601-1741-601-22

Replaced by: Promax SL

Download the Potterton Promax HE manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
22 High

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
41-591-87 Promax SL 15 2007–present
41-591-88 Promax SL 24 2007–present
41-591-80 Promax 18 HE Plus 2006–2006
41-591-79 Promax 12 HE Plus 2006–2006
41-601-17 Promax 24/2 HE Plus 2005–2010
41-601-22 Promax 30 HE Plus 2005–2010

All 22 documented codes

Tap any card for details

Flash Flash On

Your boiler has stopped working because it cannot properly move the gases required for combustion to safely leave the system.

High Engineer only £180-350

Parts commonly replaced

  • Fan unit
  • PCB
  • Wiring harness
Flash Off Flash

Your boiler is failing to start because it isn't receiving enough electricity from your home's power supply.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • Wiring harness
  • Fuse spur
Flash Off On

Your boiler has switched itself off because it has detected that its internal temperature has become dangerously high.

High Engineer only £150-350

Parts commonly replaced

  • Pump
  • Heat exchanger
  • NTC thermistor
  • PCB

Related codes

Flash On Flash

Your boiler's electronic control centre is experiencing a critical internal failure and can no longer safely operate the heating or hot water system.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
Flash On On

Your boiler's internal computer has developed a fault and is failing to control the system, meaning the boiler cannot operate safely or reliably.

High Engineer only £250-400

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
On Flash Flash

Your boiler has detected that there is not enough water inside the system to operate safely and has shut down to prevent damage.

High DIY-safe £80-150

What to check first

  1. Check your pressure gauge located on the boiler or near your pipes.
  2. If the reading is below 1 bar, locate your external filling loop (a silver braided hose connecting two pipes).
  3. Open the valves on the filling loop to allow water into the system until the gauge reaches 1.5 bar.
  4. Close the valves tightly and restart the boiler.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

Related codes

On Flash On

Your boiler has stopped working because a sensor that measures water temperature is providing an incorrect reading or has failed, causing the system to shut down for safety.

High Engineer only £120-200

Parts commonly replaced

  • NTC Sensor
  • Wiring harness

Related codes

On Off Flash

Your boiler has detected that the electricity supply wires are connected the wrong way around, which prevents it from operating safely.

High Engineer only £90-160

Parts commonly replaced

  • Fused spur connection
  • Boiler power cable
On On Flash

Your boiler’s internal computer has developed a fault and is failing to send the correct signals to start or maintain your heating and hot water.

High Engineer only £250-400

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
E06 058

Your boiler has stopped working because a sensor that measures the water temperature is either faulty or unable to provide a correct reading to the control system.

High Engineer only £120-220

Parts commonly replaced

  • Flow Temperature Sensor
  • Wiring Harness

Related codes

Showing 11–20 of 22
E06 059

Your boiler has stopped working because it cannot detect that water is flowing through the system, so it is choosing not to fire to protect itself from damage.

High Engineer only £150-250

Parts commonly replaced

  • Flow switch
  • Diverter valve diaphragm
  • Wiring harness

Related codes

E06 060

Your boiler has switched itself off because it has detected an unsafe temperature level to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • Safety thermostat
  • NTC thermistor
  • Pump
E06 085

Your boiler has detected an issue with the sensing system that monitors the internal combustion area, which prevents it from firing up to keep your home safe.

High Engineer only £150-250

Parts commonly replaced

  • Flame sensor
  • Ignition lead
  • PCB

Related codes

E06 097

Your boiler has detected an internal issue with the main heating unit, which means it has safely shut itself down to prevent damage.

High Engineer only £250-450

Parts commonly replaced

  • Heat Exchanger
  • Seal Kit
FAN LOCKOUT

Your boiler has stopped working because the mechanical fan responsible for venting exhaust gases safely out of your home is not responding or has a loose connection.

High Engineer only £200-350

Parts commonly replaced

  • Flue fan
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

IGNITION LOCKOUT

Your boiler has failed to light the flame, which means it has safely shut itself down to prevent any gas build-up.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

On Off On

Your boiler has failed to light the flame and has turned itself off for safety reasons.

High Engineer only £120-250

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Gas valve
  • PCB

Related codes

On On On

Your boiler has lost its electrical connection to a key internal component and has automatically shut down to prevent damage.

High Engineer only £120-220

Parts commonly replaced

  • Low voltage wiring harness
  • Printed Circuit Board (PCB)

Related codes

OVERHEAT LOCKOUT

Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent damage or safety risks.

High Engineer only £150-300

Parts commonly replaced

  • Pump
  • Diverter valve
  • Primary heat exchanger
  • Overheat thermostat

Related codes

Showing 21–22 of 22
Reset light

Your boiler has stopped working and needs a manual restart to try and clear a temporary internal error.

High DIY-safe

What to check first

  1. Check the pressure gauge on the front of the boiler is between 1 and 1.5 bar
  2. Turn the boiler switch to the 'Standby' position
  3. Press and hold the reset button for 10 seconds, release it, then switch the boiler back to 'On'

Parts commonly replaced

  • Ignition lead
  • Printed Circuit Board (PCB)
  • Flame rectification electrode

Related codes

THERMISTOR

Your boiler is currently unable to read the water temperature correctly, so it has shut down to prevent overheating.

High Engineer only £120-200

Parts commonly replaced

  • NTC Thermistor sensor
  • Wiring harness

Related codes