High Lockout
E110 on Potterton Promax Combi HE Plus

Your boiler has likely overheated, causing a safety switch to trip and shut the system down to protect itself.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Safety Thermostat Operated

What causes this fault?

This fault occurs when the water temperature inside your boiler gets too high, triggering a safety switch to prevent damage. The most common reason is a lack of water flow, often caused by a failing pump or a blockage within the main heat exchanger. It can also happen if there is trapped air in the system or if the internal safety sensor itself has developed a fault.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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