High Lockout
E119 on Potterton Promax HE Store

Your boiler has stopped working because the water pressure is too low for the system to run safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Water Pressure Switch Not Operated / primary water pressure is less than 0.5 bar

What causes this fault?

This fault occurs when the pressure of the water circulating inside your heating system drops below a safe working level, usually because of a small leak or after you have recently bled your radiators. Without enough water pressure, the boiler cannot safely move heat around your home, so it shuts down to prevent the internal components from overheating. While often fixed by topping up the system, persistent pressure loss may indicate a failing part like the expansion vessel.

This code is frequently seen in autumn when homeowners turn their heating back on for the first time after summer, as natural pressure loss often occurs during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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