Ravenheat CSI 120 Fault codes & diagnostics

11 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural GasLPG 35 kW 1997-2002 Discontinued
GC Numbers 47-581-3947-581-41

Replaced by: CSI 150

Download the Ravenheat CSI 120 manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
11 High

All 11 documented codes

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01

Your boiler has failed to light, which means you will not have any heating or hot water until the issue is resolved.

High Engineer only £150-380

Parts commonly replaced

  • Gas Valve
  • Ignition PCB
  • Fan
  • Ignition Electrode

Related codes

02

Your boiler has detected an internal temperature issue and has locked itself out to prevent overheating.

High DIY-safe £120-250

What to check first

  1. Locate the reset button on the front control panel
  2. Press and hold the reset button for at least 5 seconds
  3. Check that your radiator valves are open and that the system pressure is between 1 and 1.5 bar

Parts commonly replaced

  • Overheat Thermostat
  • NTC Temperature Sensor
  • Circulation Pump

Related codes

04

Your boiler has sensed that it is getting too hot and has shut itself down to prevent damage or safety issues.

High Engineer only £90-180

Parts commonly replaced

  • Overheat thermostat
  • Water pump
  • Main heat exchanger

Related codes

12

Your boiler's internal thermometer for the central heating system has stopped working correctly, which means the system cannot monitor or control the water temperature.

High Engineer only £90-160

Parts commonly replaced

  • Central Heating NTC Sensor
  • Sensor Wiring Harness
17

Your boiler has stopped working because the fan is not receiving the correct electrical power needed to safely clear exhaust fumes.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness
28

Your boiler has detected that there is not enough water pressure or flow to operate safely, which is preventing your heating and hot water from working.

High DIY-safe £120-280

What to check first

  1. Check the pressure gauge on the front of the boiler; it should be between 1.0 and 1.5 bar.
  2. If the pressure is too low, use the external filling loop to top up the system with water.
  3. Ensure all radiator valves are open and bleed any air from the radiators.
  4. Turn the boiler off and back on again to reset the fault.

Parts commonly replaced

  • Low water pressure switch
  • Circulation pump
  • Expansion vessel

Related codes

30

Your boiler has shut down because a sensor has detected that the exhaust gases are getting too hot or the sensor itself has failed.

High Engineer only £120-280

Parts commonly replaced

  • Flue Thermistor (NTC)
  • Main Heat Exchanger
  • Heat Exchanger Cleaning Kit

Related codes

31

Your boiler has detected that the exhaust gases are not being monitored correctly and has shut down for safety.

High Engineer only £120-220

Parts commonly replaced

  • Flue Gas Sensor
  • Wiring Harness
  • Main PCB

Related codes

E02

Your boiler has stopped working because water is not moving through the system properly, which is causing it to overheat and shut down for safety.

High DIY-safe £180-350

What to check first

  1. Check that your system pressure is between 1.0 and 1.5 bar on the pressure gauge
  2. Ensure all radiator valves and isolation valves under the boiler are fully open
  3. Bleed your radiators to remove any trapped air that might be blocking circulation
  4. Press the reset button to see if the boiler restarts

Parts commonly replaced

  • Circulating pump
  • Automatic air vent
  • Main heat exchanger (de-scaling)

Related codes

E23

Your boiler has detected a fault with the sensor that monitors exhaust gases, and as a safety precaution, it will not operate until this is fixed.

High Engineer only £120-£210

Parts commonly replaced

  • Flue Gas NTC Sensor
  • Connecting Wiring Harness

Related codes

E24

Your boiler has detected a problem with the sensor that monitors the water temperature returning from your radiators, preventing the system from operating correctly.

High Engineer only £90-160

Parts commonly replaced

  • Central heating return NTC sensor
  • Wiring harness
  • Main circuit board (PCB)

Related codes

1 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.