High Lockout
21E on Ravenheat HE 80/90 / 25-30s

Your boiler has detected that the water returning from your radiators is too hot, which has caused it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Central heating return sensor overheating

What causes this fault?

This fault occurs when the water traveling back into the boiler from your radiators becomes excessively hot, causing the system to shut down to prevent internal damage. The most common reason is a lack of water circulation, often caused by a failing pump or a buildup of sludge and debris that blocks the main heat exchanger.

This fault is more common when the heating is first turned on after summer, as circulation pumps can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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