High Lockout
14-15 on Remeha Gas 350

Your boiler has detected that there is not enough water pressure in the system to operate safely, causing it to shut down.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Low water level

What causes this fault?

This fault occurs when the internal sensors detect that the system's water pressure has dropped below the minimum level required for safe operation. The most common reason is a slow leak somewhere in your radiators or pipework, though it can also happen if you have recently bled your radiators without topping the pressure back up.

This issue often surfaces in autumn when homeowners turn their heating back on for the first time, as the change in temperature can highlight minor leaks or pressure loss during the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful