High Lockout
E36 on Remeha Avanta 18V

Your boiler started to heat up but the flame unexpectedly went out, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame loss during operation

What causes this fault?

This fault occurs when the boiler's control board loses the electrical signal that confirms a flame is present while the burner is suppose to be firing. The most common reason is that the internal sensors have become dirty or worn out, though it can also be caused by an unstable gas supply or a block in the flue system.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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