High Lockout
E39 on Remeha Quinta 115

Your boiler has stopped working because it cannot safely vent exhaust gases or draw in fresh air due to a blockage in the pipes.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Blocked flue/air intake (high resistance)

What causes this fault?

This fault occurs when the boiler's internal safety sensors detect that the fan is unable to push exhaust gases out of the flue or pull in enough oxygen for combustion. The most common reasons include a physical obstruction in the external pipework, such as a bird's nest or debris, or a mechanical failure of the fan itself which prevents it from reaching the necessary speed.

This fault is slightly more common during autumn and winter, as fallen leaves or nesting birds can cause blockages in the flue outlet.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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