The 6 most common faults
Your boiler has stopped working because the water level inside the system is too low to operate safely.
Locate the filling loop (a flexible silver hose) underneath your boiler, often found near the pipework connections.Open the valves on both ends of the loop to allow mains water into the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.Turn off both valves tightly to stop the flow of water and ensure the loop is not leaking.
Your boiler has lost its connection to the sensor that measures how hot the internal water is, so it has turned itself off as a precaution.
Full guide for F.00Your boiler has lost the signal from one of its internal temperature sensors, causing it to stop heating to prevent potential damage.
Full guide for F.01Your boiler has stopped working because one of its internal temperature measurement sensors is malfunctioning or its wiring has disconnected.
Full guide for F.10Your boiler has detected an electrical fault with the internal sensor that monitors the temperature of the water returning to the system, causing it to shut down for safety.
Full guide for F.11Your boiler has detected that it is getting too hot and has automatically shut down to prevent damage or overheating.
Full guide for F.20on the Vaillant ecoFIT Pure 830
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Vaillant shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue