What the manual says
Manufacturer manualDHWdemand
What causes this fault?
This status occurs when the boiler receives a signal to heat your water but cannot start the burner because it has recently finished a heating cycle and needs to cool down internally. It is often caused by a communication lag between your external timer and the boiler, or a mechanical delay in the internal valve that directs water to your taps. In many cases, it is simply a 'waiting' state rather than a permanent mechanical failure.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like S.20: no call-out fees, no surprise bills.
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