High
F.27 on Vaillant ecoTEC exclusive Combi

Your boiler has detected a flame when there shouldn't be one, which has caused the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Safetyswitch-off:Flamesimulation | Moistureontheelectronics,electronics(flamemonitor)defective,gas solenoidvalveleaking

From this model's manual
Verified against the Vaillant Ecotec Exclusive Combi installation & service manual, page 43.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensors detect a flame after the gas valve has supposedly closed or before the ignition sequence has even started. The most common reason is a sensor that has become covered in carbon deposits and is sending a false reading, or a gas valve that is failing to shut off the fuel supply completely.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like F.27: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful