High
F.23 on Vaillant ecoTEC exclusive

Your boiler has detected that water isn't moving through the system fast enough, causing a large temperature difference that has triggered a safety shutdown.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Water shortage, temperature spread between flow and return probe too large: Pump blocked or defective, pump output too low, flow and return sensor swapped over

From this model's manual
Verified against the Vaillant Ecotec Exclusive installation & service manual, page 55.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the water inside your boiler heats up much faster than it can be moved away into your radiators. The most common reason is a failing internal pump or a buildup of debris like sludge that is physically blocking the flow of water. When the boiler detects that the outgoing water is significantly hotter than the returning water, it shuts down to prevent the unit from overheating.

This issue is more frequent in autumn when the heating is first switched on after summer, as the pump can seize up after long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like F.23: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful