High Lockout
F.27 on Vaillant ecoTEC

Your boiler's safety system is detecting a flame when there shouldn't be one, or the sensor that monitors the flame has developed a fault.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Incorrect sensing of flame

What causes this fault?

This fault occurs when the boiler's internal computer detects an electrical signal signifying a flame even though the gas valve should be closed. The most common reasons are a moisture-damaged ignition lead causing a short circuit, a gas valve that is leaking slightly, or a faulty sensor that is incorrectly reporting a flame to the control board.

This fault can sometimes appear after periods of heavy rain or high humidity, as moisture ingress into the casing can interfere with the sensitive electrical signals of the flame sensor.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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