High
S.42 on Vaillant ecoTEC sustain

Your boiler has detected that a safety flap in the flue pipe is stuck closed, preventing exhaust gases from escaping.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Response from accessory module or defective condensate pump is blocking burner operation

From this model's manual
Verified against the Vaillant Ecotec Sustain installation & service manual, page 50.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when a mechanical flap inside the exhaust system fails to open, which safely prevents outdoor air or fumes from flowing back into the boiler. The most common cause is the flap becoming physically stuck due to a build-up of debris or the fan failing to generate enough pressure to push it open.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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