High Lockout
F.24 on Vaillant Thermocompact

Your boiler is heating up too quickly because water isn't moving through the system properly, causing it to shut down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Dry fire protection (temperature gradient of flow NTC too steep) | .Air in boiler/system, pump blocked or defective, pump output too low

What causes this fault?

This fault occurs when the internal sensors detect that the water inside the boiler is getting hot far too quickly, which usually means the water isn't flowing away from the heat exchanger. The most common reason is a failing pump that can't push the water around, though it can also be caused by a large air bubble trapped in the pipework blocking the path.

This issue often appears at the start of autumn when the heating is turned on for the first time after summer, as pumps can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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