Medium Warning
9F on Viessmann Vitodens 333

Your boiler is struggling to communicate with the solar panel system used to help heat your water.

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This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

Control mode - Solar control unit error message

What causes this fault?

This fault occurs when the boiler's main brain loses its connection with the separate control box that manages your solar thermal panels. The most common reason is a loose or damaged communication cable between the two units, or a component failure within the solar pump station itself. When this happens, the system can no longer tell if the solar panels are providing heat, so it stops relying on them to warm your water.

This issue is often more noticeable during the spring and summer months when high levels of sunshine mean the boiler should be relying heavily on solar power rather than gas.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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