High Lockout
b 25 on Vokera Hydra

Your boiler is overheating because it cannot circulate heat away from the burner fast enough, so it has safely shut itself down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Excessive temperature rise

What causes this fault?

This fault occurs when the water inside the boiler heats up at an unnaturally fast rate, causing the sensors to trigger a safety shutdown before the unit overheats. The most common reason is a lack of water flow, often caused by a failing internal pump or a blockage in the system that prevents heat from being moved away from the burner quickly enough.

This issue often appears when the heating is first turned on after summer, as the circulation pump can seize up after long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful