High Lockout
b 28 on Vokera Hydra

Your boiler has stopped working because it cannot communicate with the internal motor that clears out exhaust gases.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No signal from fan

What causes this fault?

This fault occurs when the boiler's control board cannot detect any movement from the internal fan, which is essential for clearing dangerous exhaust fumes. The most common reason is a mechanical failure within the fan motor or a communication break in the electrical wiring connecting the fan to the main computer. In some cases, the fan may be physically blocked by debris or the control board itself may have stopped sending power to the component.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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