High Lockout
E 30 on Vokera Hydra

Your boiler has detected that the water is heating up or circulating much faster than it should be, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Temperature differential exceeded

What causes this fault?

This fault occurs when the internal sensors detect that the temperature of the water is rising much faster than the boiler can safely handle. It is usually caused by a blockage in the pipework, a build-up of sludge, or a pump that has failed and is no longer pushing water around your radiators. Essentially, the heat being generated has nowhere to go, so the boiler shuts down to prevent internal damage.

This issue often surfaces in autumn when the heating is turned back on for the first time, as internal pump parts can seize up after sitting idle over the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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