High Lockout
20 on Vokera Linea Max

Your boiler has sensed it is getting too hot and has automatically shut down to prevent damage or safety issues.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat thermostat (which cuts off the gas valve)

What causes this fault?

This fault occurs when the water inside the heat exchanger reaches an unsafe temperature, triggering a safety switch to cut the power. The most common reasons are a pump failure preventing water from circulating or a build-up of sludge and debris that blocks the flow of heat away from the burner.

This issue often surfaces when the heating is first turned on after summer, as the internal pump can seize up from lack of use during the warmer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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