High Lockout
LD1 on Vokera Option

Your boiler has detected a lockout fault and has shut down to protect itself, meaning your heating and hot water will not work until it is reset.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Led alarm (red)

What causes this fault?

This fault occurs when the boiler fails to detect a flame after several ignition attempts, causing the system to shut down for safety. The most common reasons are a lack of gas supply to the unit, a blocked burner, or a faulty sensor that cannot confirm the flame is lit. It can also be caused by worn-out electrical components that are responsible for creating the initial spark.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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