High Lockout
b30 on Vokera Pinnacle

Your boiler has detected that water is heating up too quickly or not circulating properly through the system, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Temperature differential exceeded

What causes this fault?

This fault occurs when the water inside the boiler heats up much faster than the system can carry it away, suggesting a major flow restriction. The most common reasons are a failed pump that isn't pushing the water around or a blockage caused by a buildup of sludge and debris in the main heat exchanger. In some cases, air trapped in the system or closed valves can also prevent the necessary circulation.

This issue is more common in autumn when heating systems are switched back on after being idle all summer, which can cause internal pump components to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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