High Lockout
E03 on Vokera Pinnacle

Your boiler's internal computer has developed a fault and can no longer talk to the rest of the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue gas thermostat fault or fan fault

What causes this fault?

This fault occurs when the boiler's main control board suffers an internal electronic failure or a loss of communication with its connected sensors. It is usually caused by aging electrical components on the circuit board wearing out or, in some cases, a loose connection in the internal wiring harness. Because the 'brain' of the boiler can no longer process safety data, it shuts down the system entirely to prevent accidents.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful