High Lockout
E12 on Vokera Pinnacle

Your boiler has become too hot and has shut itself down for safety to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Appliance overheat

What causes this fault?

This fault occurs when the water inside the boiler exceeds a safe temperature limit, causing the system to shut down to prevent internal damage. The most common reasons are a pump failure that stops water from moving or a blockage in the heat exchanger that restricts flow. It can also be triggered by a build-up of air or sludge within the pipework that prevents heat from being carried away from the burner.

This issue often appears when the heating is first turned on after summer, as the internal pump can seize up after long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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