High Lockout
E19 on Vokera Pinnacle

Your boiler has detected that the water returning from your radiators is getting too hot, indicating a possible circulation or sensor issue.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Return sensor temperature exceeded

What causes this fault?

This fault occurs when the boiler detects that the water returning from your radiators is nearly as hot as the water leaving the unit, meaning heat isn't being transferred into your rooms. The most common reasons are a blockage in the system, a failing pump that isn't moving the water fast enough, or a faulty sensor providing an incorrect temperature reading.

This issue is more common when turning the heating back on after summer, as pump components can seize or sludge can settle during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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