High
Test1 on Vokera Pinnacle

Your boiler appears to have no power and is completely unresponsive to any commands.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

No display, boiler inactive

From this model's manual
Verified against the Vokera Pinnacle installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's electronic brain loses its power supply or suffers a total electrical failure. It is most commonly caused by a blown internal fuse or a capacitor failure on the main circuit board, which prevents electricity from reaching the display and controls. In some cases, it can also be triggered by a faulty connection between the user interface and the main component board.

This issue often occurs following summer storms or power surges, though it is also common during the first cold snap of winter when the components are suddenly put under increased electrical load.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

A cover plan would handle faults like Test1: no call-out fees, no surprise bills.

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