High
10 on Vokera Synergy E

Your boiler has detected an issue with the air pressure sensor or its connected hoses, meaning it cannot safely confirm that the fan is clearing exhaust fumes.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Checking wiring connections, or heating thermistor/primary thermistor

From this model's manual
Verified against the Vokera Synergy E installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal safety sensors detect that air is not flowing correctly through the flue system. The most common reason is a blockage or buildup of debris in the small plastic tubes or the venturi inside the boiler, which prevents the fan from safely clearing exhaust gases. In some cases, the mechanical switch that monitors this pressure has simply failed or become stuck due to wear and tear.

This fault is more frequent during periods of heavy wind or extreme cold, as high wind gusts can disrupt pressure readings and internal condensation can sometimes freeze or pool in the sensing tubes.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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