High
AL73 on Vokera Unica HE

Your boiler has detected a problem with the sensor that monitors the temperature of the water returning to the unit, which is preventing it from running safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Return thermistor fault

From this model's manual
Verified against the Vokera Unica He installation & service manual, page 28.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal computer receives an incorrect or missing signal from the sensor that monitors water temperature coming back from your radiators. The most common reason is that the sensor itself has worn out or developed a spiritual electrical fault, though it can also be triggered by loose or damaged wiring between the sensor and the main control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like AL73: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful