High Lockout
E11 on Warmhaus Enerwa / Priwa

Your boiler is unable to control the gas flow properly because of a communication fault between its brain and the gas valve.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Gas valve modulator connection is broken – could be due to an internal failure.

What causes this fault?

This fault occurs when the boiler's main control board loses the ability to send electrical signals to the gas valve. The most common reason is that the wiring connecting these two components has become loose or damaged, or the internal coil within the gas valve itself has failed. Because the boiler can no longer safely regulate the amount of gas entering the burner, it shuts down for safety.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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