High Lockout
E16 on Warmhaus Enerwa / Priwa

Your boiler has detected a fault with a secondary temperature sensor that monitors water returning to the unit, causing it to stop operating for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

AUX return sensor failure

What causes this fault?

This fault occurs when the boiler's internal computer receives an incorrect or missing signal from the sensor that monitors water coming back from your radiators. This is usually caused by the sensor itself burning out or developing a physical defect, but it can also happen if the internal wiring has become loose or damaged. Because the boiler cannot accurately track the water temperature, it shuts down to prevent the system from overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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