High Lockout
rE44 on Warmhaus Enerwa / Priwa

Your boiler is struggling to ignite the gas properly and has locked itself out for safety after several failed attempts.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Gas valve error due to opening period without flame – try resetting the boiler.

What causes this fault?

This fault occurs when the boiler's control system attempts to light the gas multiple times but fails to detect a sustained flame. The most common reasons are a faulty gas valve that isn't releasing fuel correctly, or a worn ignition electrode that is unable to produce the spark needed to start the combustion process.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful