High Lockout
E00-721 on Worcester Bosch 24/28CDi II RSF

Your boiler has detected a serious internal problem with the gas burner system, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner Injector – Natural Gas Stereomatic, Type 7, Rs1/8 4.95mm

What causes this fault?

This fault occurs when the boiler detects an unexpected signal from the burner, often suggesting gas is present when it shouldn't be or a sensor is malfunctioning. It is usually caused by a failing gas valve that isn't closing properly or a faulty set of electrodes failing to monitor the flame correctly. The system shuts down immediately as a safety precaution to prevent unburnt gas from building up.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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