High
E00-738 on Worcester Bosch 24/28CDi II RSF

Your boiler has detected a critical internal fault with the burner system that regulates the fuel supply, meaning the appliance cannot ignite safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Burner Injector – Propane Stereomatic, Type 7, Rs1/8 3.1mm

From this model's manual
Verified against the Worcester Bosch 24 28cdi Ii Rsf installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler detects an issue with the components that deliver and ignite the gas at the burner, often due to a blockage or wear in the injector. Over time, carbon build-up or a failing gas valve can prevent the correct fuel-to-air mixture from reaching the ignition point, causing the system to shut down for safety. It essentially means the boiler can no longer guarantee a stable and controlled flame.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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