High Lockout
Fast flash, Lockout reset: Off on Worcester Bosch Greenstar 25Si

Your boiler has experienced a sudden technical error and has locked itself to prevent damage, requiring a manual reset to attempt to clear the fault.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Volatile lockout

What causes this fault?

This fault occurs when the boiler's internal computer detects a critical failure during the ignition process or a sudden loss of flame during operation. The most common reasons are worn-out ignition components failing to spark or the gas valve not delivering the correct amount of fuel to the burner.

This fault is slightly more common in winter, as cold weather can put additional strain on aging ignition components and gas valves.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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