High Lockout
C4273 on Worcester Bosch Greenstar Si Combi / i System

Your boiler has detected that the fan was running or air was moving when it shouldn't have been, causing the system to lock out for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Airflow present during last 24 hour

What causes this fault?

This fault occurs when the boiler's control board detects air movement or fan activity at a time when the system should be idle. It is usually caused by a faulty fan that is spinning at the wrong speed, a sticking internal component, or a communication error with the main circuit board. Because the boiler cannot accurately verify that it is safe to ignite, it shuts down as a protective measure.

This fault can be more frequent during periods of very high winds, as strong gusts blowing directly into the flue terminal can occasionally spin the fan or trigger the air sensors incorrectly.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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