What the manual says
Manufacturer manualBoiler identification module or boiler electronics faulty
What causes this fault?
This fault occurs when the boiler's central brain loses communication with a specialized memory chip that tells the unit exactly which model and power setting it should be using. The most common reason is a physical connection failure between these internal components or a memory error caused by a power surge or aging electronics.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like 362: no call-out fees, no surprise bills.
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