High
229 on Worcester Bosch Greenstar 8000 Style System

Your boiler started to heat up but the flame went out unexpectedly, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flame failed during burner operation

From this model's manual
Verified against the Worcester Bosch Greenstar 8000 Life Style installation & service manual, page 75.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control system loses the signal that a flame is present while it is supposed to be firing. The most common reasons are a dirty or worn sensor that can no longer 'see' the flame, or an unstable gas supply that causes the flame to flicker and go out. It can also be triggered if the burner is struggling to breathe due to a blocked flue or a build-up of debris inside the heat exchanger.

This fault is more common in winter, as extreme cold can cause the condensate pipe to freeze, backing up water into the boiler and extinguishing the flame.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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