High Lockout
1-E1 on Worcester Bosch Greenstar 8000 Life/Style

Your boiler's internal computer is reporting an error with its software version or internal memory communication.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Control device version: Software version of the control unit.

What causes this fault?

This fault occurs when the boiler's main control board loses communication with its internal memory or cannot verify its own software. It is essentially a digital handshake failure between the central processing unit and the specific data chip that tells the boiler how to operate safely. The most common reason is an electronic component failure within the printed circuit board or a corruption of the software on the code plug.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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