High Lockout
204 O on Worcester Bosch Greenstar 8000 Life/Style

Your boiler has stopped running because the water inside it has become hotter than the temperature you have requested.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Current primary water temperature higher than set value

What causes this fault?

This fault occurs when water is staying inside the boiler's heat exchanger for too long, causing it to overheat beyond the safe limit. The most common reasons are a pump failure that prevents water from moving around your radiators, or a blockage such as trapped air or sludge that is restricting the flow. Because the heat cannot be carried away from the boiler quickly enough, the system shuts down as a safety precaution.

This issue is more common during the first cold spell of autumn, when pumps that have sat idle all summer can seize up or struggle to restart.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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